Overview: This guide walks you through the BlockFi login process, common errors and fixes, two-factor authentication (2FA) handling, account recovery, and security best practices. Whether you’re signing in from the web or a mobile device, these steps will help you access your account safely and quickly.

How to sign in (step-by-step)

  1. Open the BlockFi website or the official mobile app.
  2. Click or tap Sign In (usually at the top-right corner).
  3. Enter the email address linked to your BlockFi account and your password.
  4. If you have 2FA enabled, enter the code generated by your authenticator app or sent to your device.
  5. Click Sign In. After successful verification you’ll be taken to your dashboard.
Tip: Use a password manager to store long, unique passwords and autofill safely on supported browsers and devices.

Common login issues & fixes

  • Forgot password: Use the Forgot password link on the sign-in page. You’ll receive a reset email — follow the instructions to set a new password.
  • Two-factor authentication problems: If your authenticator app code isn’t working, ensure your device clock is set to automatic time sync. If you lost access to the authenticator, use recovery codes you saved when enabling 2FA or follow the account recovery flow.
  • Can’t receive email: Check spam folders, email filters, and ensure your mailbox isn’t full. Add BlockFi’s email domain to your safe senders list.
  • Locked account or suspicious activity: Contact support immediately and follow the platform’s identity verification process.

Account recovery & support

If you lose access to your email or 2FA, the recovery process typically involves verifying identity — this may include identity documents, recent transaction history, or other account details. Look for an official support or help center page and avoid sharing sensitive data on social networks.

Security best practices

  • Enable two-factor authentication (2FA) with an authenticator app rather than SMS when possible.
  • Use unique, strong passwords and rotate them periodically.
  • Store recovery codes in a secure place (offline or in an encrypted vault).
  • Avoid logging in from public or untrusted Wi-Fi networks. If you must, use a trusted VPN.
  • Never share your password, 2FA codes, or private keys with anyone claiming to be support over chat or social media.

Mobile vs. Web login differences

The steps are the same in both environments but the interface will differ slightly. Mobile apps often support biometric unlock (face/fingerprint) after your first sign-in; enable biometrics only on personal devices you trust.

Final checks before signing in

  • Confirm you are on the official BlockFi domain or official app store listing.
  • Verify browser and OS are up to date to avoid compatibility and security issues.
  • Keep contact information (email/phone) current in your account settings to receive alerts and recovery links.

Disclaimer: This page is an informational guide about the login process and common issues. For account-specific help, visit the official BlockFi help center or contact their verified support channels directly.